Network Private Hire, the largest private hire operator in Scotland, and one of the largest in the UK, have joined the #autocabfamily and in doing so, have moved from a fixed system to a cloud-based dispatch system. Network Private Hire will be using Autocab’s complete technology suite including Ghost Cloud Booking & Dispatch, Phantom, Passenger App, Driver Companion, Analytics and they will also be part of the iGo network. They went live in November.
With over 800 cars operating in Glasgow and surrounding areas, Network Private Hire has been operating for over 21 years. Despite firm competition in the city, Network Private Hire put the growth and success down to offering a great customer experience across the business – from operator to dispatcher to driver.
Michael Cassidy, co-owner at Network Private Hire explained: “Our due diligence was extensive. We had a long list of requirements which we used as our criteria when meeting with each of the dispatch software companies on the market. It was refreshing to see that Autocab’s software had these features already built and we were able to see them working at a number of customer sites. Whatever we needed, they had it covered.”
Hassan Abod, director at Autocab said, “It’s been a pleasure to get to know the Network Private Hire team over the past few weeks. We were delighted they chose Autocab as their technology partner, recognising our platform is the smart choice – built for scale, feature-rich and trusted by leading taxi operators around the world.”
The Glasgow-based company praised Autocab’s on-boarding team, Michael Cassidy commented, “Autocab pulled out all the stops to ensure we were up and running in good time for Christmas and the New Year. With the staff now fully trained and fully operational, we’re enjoying our busiest period ever.”
Michael continued, “Moving to a new dispatch system was a major decision for our business – whilst it was ultimately down to the management team to make the decision, we involved our operators and dispatchers in the process as ultimately they are using the software each and every day. Early feedback from operators and drivers is that they are noticing more work, more often. We’re already seeing the effects of our improved automation levels.”
To find out how Autocab can help your business grow, request a demo today.