Autocab’s 2018 Passenger Survey has revealed the booking habits of taxi and private hire passengers, giving an insight into the changes and trends impacting companies across the industry. Calling by phone to book a journey was still the number one … Continue Reading
10-point weekly vehicle checks for private hire taxi drivers
Good business is all about cultivating good business culture, and key to setting the right tone is to develop and encourage good practice across your business. Because your fleet is central to any good taxi firm, it makes sense to … Continue Reading
Driver Knowledge: 5 things you can do today to improve passenger satisfaction
Passengers are the lifeblood of any taxi business, so it’s super important that you keep your fares satisfied. Here are five essential tips to delivering a better service. 1. Know the roads like the back of your hand The most … Continue Reading
10 SMS Marketing Tips for Successful Private Hire Companies
Text message marketing can be a great way to reach your customers instantly, and with near-100% open rates it can be a viable marketing tool if used correctly. The power of SMS has been well-established for over 25 years; we use … Continue Reading
Taxi website features checklist: the 9 must-haves for your online presence
So your taxi business needs a new website, or you already have one and you feel it could perform better. Developing a website can be an overwhelming undertaking but before you put pen to paper and sign up a web … Continue Reading
Participate, engage & be heard – are you making the most of your social media presence?
Social media, it’s clear to see, is much more than a passing phase – whilst it may have begun as a way for people to connect and stay in contact with people, it has since become a valuable communication channel … Continue Reading
Do taxi drivers need to smarten up?
Taxi drivers in Ireland may soon be required to follow a dress code, or even wear a uniform, according to the National Transport Authority. Could this be part of an attempt to revitalise the industry? Private hire taxi drivers in … Continue Reading
Growing your private hire business: How to keep your fleet on the road this winter
As the nights draw in and the roads get icier, it’s time to consider the impact of the coming winter on your fleet of vehicles. Inevitably, in these darker winter months there’s an increased risk of accidents. In 2015, according … Continue Reading
What to do if your taxi firm receives bad press
When the message is a positive one, word of mouth is one of the most powerful tools in helping you grow your private hire taxi business. Of course if that message is a negative one… it can have a damaging … Continue Reading
Improving Customer Service in the private hire taxi industry
Making a ‘great customer service’ promise to customers is nothing new – it’s been printed on private hire taxi company flyers and business cards for many years – but with the advent of the internet, and more recently iPhone and … Continue Reading